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Title
Text copied to clipboard!Optical Manager
Description
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We are looking for an experienced Optical Manager to lead and oversee the daily operations of our optical store. The Optical Manager is responsible for ensuring the highest level of customer service, managing a team of opticians and sales associates, and maintaining inventory and sales targets. This role requires strong leadership skills, a deep understanding of optical products and services, and the ability to drive business growth while upholding company standards. The Optical Manager will work closely with optometrists, suppliers, and customers to deliver exceptional eye care solutions. Key responsibilities include supervising staff, scheduling, training, and performance management, as well as handling customer inquiries and resolving issues. The ideal candidate will have a background in optical retail, excellent communication skills, and a passion for helping customers find the best eyewear solutions. The Optical Manager will also be responsible for ensuring compliance with health and safety regulations, maintaining accurate records, and implementing marketing strategies to increase store visibility and sales. This position offers an exciting opportunity for a motivated individual to make a significant impact on the success of our optical business.
Responsibilities
Text copied to clipboard!- Oversee daily operations of the optical store
- Manage and train optical staff and sales associates
- Ensure excellent customer service and satisfaction
- Maintain inventory and order optical products
- Collaborate with optometrists and suppliers
- Handle customer complaints and resolve issues
- Monitor sales targets and implement strategies to achieve them
- Ensure compliance with health and safety regulations
- Schedule staff shifts and manage payroll
- Maintain accurate records and reports
- Implement marketing and promotional activities
Requirements
Text copied to clipboard!- Proven experience in optical retail management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of optical products and services
- Ability to handle customer inquiries and complaints
- Familiarity with inventory management systems
- Understanding of health and safety regulations
- Sales-driven mindset with attention to detail
- Ability to work flexible hours, including weekends
- High school diploma or equivalent; additional certification is a plus
Potential interview questions
Text copied to clipboard!- What experience do you have managing an optical store or similar retail environment?
- How do you ensure excellent customer service in your team?
- Describe a time you resolved a difficult customer complaint.
- How do you manage inventory and prevent stock shortages?
- What strategies do you use to achieve sales targets?
- How do you stay updated on the latest optical products and trends?
- Are you comfortable working flexible hours, including weekends?
- What is your approach to staff training and development?
- How do you ensure compliance with health and safety regulations?
- Why are you interested in this Optical Manager position?
